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  1. Help Center
  2. FAQs
  3. Ottocast Cabin Care Car Adapter (CA520)

Ottocast Cabin Care Car Adapter (CA520)

  • Can't open the CarPlay and camera pages at the same time
  • The product gets hot while in use
  • Icons on the CarPlay screen display too small
  • The car doesn't support a touchscreen (it can only be operated with a touchpad or knob)
  • The car supports both wired CarPlay and wireless CarPlay, but the device can't connect using the car's wired CarPlay
  • Camera feed is delayed / responds slowly
  • It fails to connect automatically when getting in the car, and sometimes it disconnects randomly.
  • After installation, the camera cannot start and no light is shown. How can I resolve this?
  • The product cannot display split screen. How can I resolve this?
  • I cannot control this product with the car's touchpad. What should I do?
  • The camera cannot be used in the car; the screen keeps showing “Please connect the camera power”. How can I resolve this?
  • There is no sound when making calls with CarPlay. What should I do?
  • The camera view is delayed. What should I do?
  • The product overheats after prolonged use and stops working. What should I do?
  • The product heats up and the video drops frames. How can I resolve this?
  • The Bluetooth connection keeps disconnecting frequently, and I cannot connect to the camera and/or CarPlay properly.
  • My car has wireless CarPlay installed, but I cannot connect this product. How can I resolve this?
  • The product frequently disconnects and loses functionality.
  • The camera view appears red. What should I do?
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