The product frequently disconnects and loses functionality.

1. Check the physical connection and power supply.

2. Reset the car's multimedia head unit.

If the connection is still unstable, find the reset option for the multimedia head unit in the vehicle settings, perform the reset, and then try to connect again.

3. Update the product.

For a video tutorial on “how to update online”, please see here: https://youtu.be/YwakxOGKXF0

4. Contact after-sales support and try using the Y-type cable.