The product overheats after prolonged use and stops working. What should I do?

1. Reset and update the product.

For a video tutorial on “how to update online”, please see here: https://youtu.be/YwakxOGKXF0

2. The built-in USB port in the car may not supply enough power, which can cause the device to run unstably and overheat. We recommend using the included Y-type cable to connect the Ottocast to the car's cigarette lighter adapter