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  2. FAQs

FAQs

OttoSafe Knob (BT04)

  • What should I do if the update fails?
  • What should I do if the product cannot pair with the CarPlay adapter?
  • What should I do if the product does not power on?
  • What should I do if the product keeps flashing cyan?
  • What should I do if the interface often lags or freezes when using this product?
  • What should I do if the CarPlay adapter and this product have been connected before, but the product does not respond during use?

Ottocast Mini Dot (CA525)

  • What should I do if there's no response after installing the product?
  • What should I do if there's lag in the product connection?
  • What should I do if there's audio stuttering or noise during product use?
  • What should I do if the product cannot connect or frequently disconnects?
  • What should I do when the product's Bluetooth and Wi-Fi connect successfully, but cannot enter the CarPlay/Android Auto system?

Ottocast Mini ​​Cube​​ (CP88)

  • What should I do if there's no response after installing the product?
  • What should I do if the product cannot connect or frequently disconnects?
  • What should I do when the product's Bluetooth and Wi-Fi connect successfully, but cannot enter the CarPlay/Android Auto system?
  • What should I do if there's lag in the product connection?
  • What should I do if there's audio stuttering or noise during product use?
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