1. Connect to the product's WiFi, enter the password 88888888, open the phone browser and enter 192.168.1.101 to access the backend management page, then restore the product to factory settings
2. Upgrade the product to the latest version on the product backend management page
3. If the problem still exists, please fill in the information at the bottom of the backend management page, submit it and send the log screenshot to customer service
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