When answering a call via CarPlay, no voice can be heard. What should I do?

1: Reset and upgrade the device: long press the button for 15 seconds to reset the device.

Update on iPhone:

(1). If your iPhone is connected to wireless CarPlay, enter 192.168.1.101 in the iPhone browser, then tap "Update" (if an update is available).

(2). If your iPhone cannot connect to wireless CarPlay, please manually join the adapter's WiFi network; the password is 88888888. Next, enter 192.168.1.101 in the iPhone browser, then tap "Update"

2: Set the audio stream mode: after successfully connecting your device to the phone, open the URL "192.168.1.101" in the browser. After entering the device backend, select a suitable audio stream mode until it is OK; the device will restart automatically each time you make a selection, so please wait patiently.

If the above methods still cannot solve the problem, please contact customer service and provide the Log (the manual explains how to collect the Log), a video describing the fault, as well as the vehicle's year, model and multimedia head unit software version number.