The product frequently disconnects from the phone. How can I fix this?

For cases where the CP82 keeps disconnecting from the phone, please troubleshoot and restore it by following the standard steps below:

1. Reset the device: Locate the reset button on the CP82 device, press and hold it for 15 seconds until the light flashes white, then release the button. This operation is specifically for when the device has been used for a period of time and stops working, or cannot connect to the phone; it effectively clears the product's phone connection records and cache.

2. Clean up the phone: If disconnections are still frequent after the reset, clear the Bluetooth and WiFi connection records on the phone, then restart the phone and try connecting again.

3. Pair again: Turn on Wi-Fi and Bluetooth on the phone, then pair it with the Bluetooth name shown on the product's interface. Agree to all system prompts and it will reconnect automatically (once connected, there is no need to pair again on the next startup). Note: If you need to connect a second phone, you must first disconnect the currently connected phone.

If the issue is still not resolved after the above operations, we suggest you check the device's firmware status or refer to the official video tutorial for a side-by-side reference of the correct operation: **iPhone reference video: How to upgrade the wireless adapter through iPhone