The product does not power on, and none of the indicator lights are lit. How can I fix this?

For the CP82 (U2-Air Pro) that will not power on with no indicator lights, please refer to the following official troubleshooting and handling guide:

1. Check the power connection: The CP82 is powered, transfers data, and is flashed through the Type-C port on the device. Please make sure the data cable is firmly connected, or try a different USB power port in the vehicle for testing. Please contact our official customer service to obtain the update file.

2. Perform a hardware reset: After the device is powered on, locate the hidden button on the device body, press and hold it for 15 seconds, then release it. The device will automatically complete the reset and restart.

3. Repair by flashing from a computer: According to the official instructions, if the device “does not power on after being used for a period of time”, it is usually caused by a firmware anomaly. In this case, try using a computer with the PHONEX tool to restore the system by flashing it through the Type-C port.

⚠️ Kind reminder: During the operation, be sure to keep the power supply stable and never cut off the power. If the device still shows no response after completing the above steps, there may be a hardware fault, and we will arrange further after-sales inspection service for you.