What should I do when the product's Bluetooth and Wi-Fi connect successfully, but cannot enter the CarPlay/Android Auto system?

(1) If your car only supports wired CarPlay, please use an iPhone to connect with the product; if your car only supports wired Android Auto, please use an Android phone to connect with the product.

(2) If the first step doesn't resolve the issue, clear the Bluetooth, Wi-Fi, CarPlay/Android Auto and other car connection records on your phone, then reconnect your phone to this product.