What should I do if the product cannot connect or frequently disconnects?

(1) Reset this product by long pressing the "Smart Button" for 10s to clear all data and restore factory settings, or click "Restore Factory Settings" on the same update page: http://192.168.1.101. Also, delete the Bluetooth and Wi-Fi connection records on your phone, and clear the cache data of CarPlay/Android Auto and Google services, then reconnect your phone to this product.

(2) If the first step doesn't resolve the issue, please refer to the "Instructions for System Update and Issue Reporting " to update the product system to the latest version, then reconnect this product.

(3) If the first and second steps don't resolve the issue, reset the car's infotainment system. Then use the original phone data cable to connect your iPhone/Android phone to the car's USB port to start wired CarPlay/wired Android Auto, and reinstall and reconnect this product.