The product cannot connect to the phone. How can I fix this?

1. Make sure wireless Android Auto is turned on on the phone, and that the phone is running Android 11 or later.

2. Clear the Bluetooth connection records on the phone, and make sure it is not connected to any other Bluetooth device.

3. Clear the data of Android Auto and Google services on the phone.

How to clear the Android Auto cache:

https://youtube.com/shorts/nrknVKyTseo

How to clear the Google cache: https://www.youtube.com/watch?v=QuHfzcemqgw