The product does not light up after being powered on. How can I fix this?

1. Press and hold the product's reset button for 10s until the white light comes on, or connect to the product's WiFi, enter the password 88888888, open your phone's browser and enter 192.168.1.101 to open the admin management page, and tap Restore Factory Settings.

2. Change the USB cable and USB port and try testing.

3. Test it on another car with wired Android Auto.

4. Contact customer service staff for assistance.