Why can't my iPhone connect to the product (referring to the situation where the head unit displays the Bluetooth interface, but Bluetooth and WiFi cannot be connected, or Bluetooth and WiFi are connected but cannot enter wireless CarPlay)?

1. Please try the following steps. In the vehicle's CarPlay connection list, delete all connection records of this device and the phone, and also delete the Bluetooth records related to the device and the phone on the vehicle.

Please note that if there are too many connection records, they may affect new connections; you can clear some infrequently used Bluetooth records on the vehicle. Reset the head unit: for the reset method of the car multimedia head unit, please refer to the vehicle's user manual or look for the restore factory settings option in the settings menu.

Please delete/ignore the device's Bluetooth and Wi-Fi connection records on your phone, and delete/ignore the vehicle's Bluetooth connection records on your phone

If there are too many Bluetooth and Wi-Fi connection records, the connection may fail, so please tidy up the records that are not often used.

After restarting the phone, please confirm again whether Bluetooth and Wi-Fi are turned on properly. Please check whether your phone has power saving mode enabled; switch the phone to normal mode, then reconnect the product

Please go to your phone's Settings > General > CarPlay menu and connect to the product

2. Use the CA450 Type-C port cable connection; Type-C port power supply operation tutorial

https://youtu.be/7kCyO8-daF4

3. Reset the CA450 and upgrade it to the latest version; Reset the CA450 and upgrade it to the latest version; *Online reset method:**

1. **Phone reset method**:

- If your phone is already connected to the product's wireless CarPlay, enter the URL 192.168.1.101 in the browser to access the server backend, then click the reset option.

- If the device is not connected, use an iPhone to connect to the product's WiFi (the WiFi name is the same as the Bluetooth name), enter the password 88888888, then enter the URL 192.168.1.101 in the browser to access the server backend and click the reset option.

2. **Physical reset method**:

- Preferably use a SIM ejector pin to long press the reset hole for 10 seconds to reset; the location of the reset hole: as shown in the figure below

**Online upgrade method:**

**Online upgrade method for iPhone**:

- If your iPhone is not connected to the Mirror touch CA450's wireless CarPlay, please turn on your phone's WiFi, search for the Mirror touch CA450 WiFi and tap to connect (the WiFi name is the same as the Bluetooth name); the password is 88888888. Next, enter 192.168.1.101 in the iPhone browser to access the Mirror touch CA450 backend, then scroll to the very bottom of the page, where you can see the current software version number; if an update is available, you can tap "Update".

- Operation tutorial: https://youtu.be/CUseHFjIpr8

4. Provide the vehicle model information, video and collected logs for analysis