1. Use the product's Type-C power port with a cable connection to supply additional power to the product; Type-C port power supply operation tutorial
https://youtu.be/7kCyO8-daF4
2. Reset the product and upgrade it to the latest version; *Online reset method:**
1. **Phone reset method**:
- If your phone is already connected to the product's wireless CarPlay, enter the URL 192.168.1.101 in the browser to access the server backend, then click the reset option.
- If the device is not connected, use an iPhone to connect to the product's WiFi (the WiFi name is the same as the Bluetooth name), enter the password 88888888, then enter the URL 192.168.1.101 in the browser to access the server backend and click the reset option.
2. **Physical reset method**:
- Preferably use a SIM ejector pin to long press the reset hole for 10 seconds to reset; the location of the reset hole: as shown in the figure below
**Online upgrade method:**
**Online upgrade method for Android phones**:
- Please turn on your Android phone's WiFi, search for the Mirror touch CA450 WiFi and tap to connect (the WiFi name is the same as the Bluetooth name); the password is 88888888. (If a network notification pops up, please tap YES)
- Enter 192.168.1.101 in the phone browser to access the Mirror touch CA450 backend, then scroll to the very bottom of the page, where you can see the current software version number, then tap "Switch to P2P".
- Open your phone's Settings >> go to WiFi >> Advanced settings >> WiFi direct, tap the Mirror touch CA450 WiFi and connect (the WiFi name is the same as the Bluetooth name); there is no need to enter the password again.
- Enter 192.168.1.101 again in the smartphone browser to access the Mirror touch CA450 backend, then scroll to the very bottom of the page; if an update is available, you can tap "Update".
- Operation tutorial: https://www.youtube.com/watch?v=BP5AyOwXUH4
3. Provide the vehicle model information, video and collected logs for analysis
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