When mirroring the phone screen, the display flickers, tears or shows a black screen; videos stutter and the audio is delayed. How can this be solved? – Help Center

Reset the product and upgrade it to the latest version; *Online reset method:**

1. **Phone reset method**:

- If your phone is already connected to the product's wireless CarPlay, enter the URL 192.168.1.101 in the browser to access the server admin page, then tap the reset option.

- If no device is connected, use an iPhone to connect to the product's WiFi (the WiFi name is the same as the Bluetooth name), enter the password 88888888, then enter the URL 192.168.1.101 in the browser to access the server admin page and tap the reset option.

2. **Physical reset method**:

- Preferably use the SIM eject pin to press and hold the reset hole for 10 seconds to reset; the reset hole location: as shown in the figure below

**Online upgrade method:**

**Online upgrade method for Apple iPhone**:

- If your iPhone is not connected to Mirror Touch CA450's wireless CarPlay, turn on the phone's WiFi, search for Mirror Touch CA450's WiFi and tap to connect (the WiFi name is the same as the Bluetooth name), password 88888888. Then enter 192.168.1.101 in the iPhone browser to access the Mirror Touch CA450 admin page, scroll to the very bottom of the page to see the current software version number, and if an update is available, tap “Update”.

- Tutorial video: https://youtu.be/CUseHFjIpr8 ;**Online upgrade method for Android phones**:

- Turn on the Android phone's WiFi, search for Mirror Touch CA450's WiFi and tap to connect (the WiFi name is the same as the Bluetooth name), password 88888888. (If an internet access notification pops up, tap YES.)

- Enter 192.168.1.101 in the phone browser to access the Mirror Touch CA450 admin page, scroll to the very bottom of the page to see the current software version number, then tap “Switch to P2P”.

- Open the phone's Settings >> enter WiFi >> Advanced settings >> WiFi Direct, tap Mirror Touch CA450's WiFi and connect (the WiFi name is the same as the Bluetooth name); there is no need to enter the password again.

- Enter 192.168.1.101 again in the smartphone browser to access the Mirror Touch CA450 admin page, scroll to the very bottom of the page, and if an update is available, tap “Update”.

- Tutorial video: https://www.youtube.com/watch?v=BP5AyOwXUH42. Provide vehicle model information, videos, and collect logs for analysis