The device cannot connect to my phone. How can I fix this?

1: Check the CarPlay function of your phone. Use your phone connected to the vehicle's USB port via a USB cable and check whether CarPlay can start. If it cannot start, your phone does not support this feature.

2: Operations on the phone: on your phone, clear the iPhone's Bluetooth and WiFi connection records, go to “Settings > General > CarPlay” and clear the connected devices; then go to “Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings”. Restart your phone and try to connect again. When the “Use CarPlay” prompt appears on your phone, select “Allow”.

3: Reset and update the device: reset the product by pressing and holding the reset button for 15 seconds, then update it to the latest software following the method in the manual.