The device cannot connect to the vehicle. How can I fix this?

1: Check the CarPlay function of your vehicle. Use your phone connected to the vehicle's USB port via a USB cable and check whether CarPlay can start. If it cannot start, your vehicle does not support this feature.

2: Check that the USB connector is plugged in firmly and fully, and try plugging the device into another USB port of the vehicle (if available).

3: Check how the device's indicator lights up. When powered on: solid red light.

Car communication successful: flashing blue light.

Phone connected: solid blue light.

4. Reset and update the device: press and hold the button for 15 seconds to reset the device.

To update on an iPhone:

(1). If your iPhone is connected to wireless CarPlay, enter 192.168.1.101 in your iPhone's browser, then tap “Update” (if an update is available).

(2). If your iPhone cannot connect to wireless CarPlay, manually join the adapter's WiFi network (password: 88888888). Then enter 192.168.1.101 in your iPhone's browser and tap “Update”.

5. If the above methods still cannot solve the problem, please contact customer service and provide the Log (the manual describes how to collect the Log), a video describing the fault, and the car's year, model, and multimedia head-unit software version.