The product's WiFi cannot be found. How can I fix this?

1. Operations on the phone: clear the Bluetooth and WiFi connection records on your phone, go to “Settings > General > CarPlay” and clear the connected devices; then go to “Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings”. After that, restart your phone and try to connect again. When a related prompt appears on your phone, select “Allow”.

2. Reset and update the software: reset the product by pressing and holding the reset button for 15 seconds, then update the device to the latest software following the method in the manual.

3. Connect the device to a different USB port or another power supply port, and check whether the device's Bluetooth and WiFi can be found.

Further assistance: if you still cannot find the device's signal after performing the above steps, please contact our online customer service and provide a video describing the fault and the car's year, model, and multimedia head-unit software version, so that we can precisely locate and resolve the issue for you.