The product cannot use the CarPlay function, and the software update always prompts a connection timeout. How can I solve this?

1. Check whether the USB plug is inserted firmly and fully seated to avoid poor contact.

2. Reset the car's multimedia head unit, then reconnect.

3. Press and hold the product's reset hole for 15 seconds, then try connecting again.

4. Connect to the Car TV Mate WiFi (password 88888888), enter the admin page and check for a firmware upgrade.